Corporate
IT Department support or helpdesk
We have many IT departments that now rely
on remTEK. They like this solution because
they can log into our system and see a list
of PCs and servers online or offline. WIth
a click they can take control of the PC to
assist the user or even access the PC after
hours to perform maintenance. Several
companies have multiple locations spread
across multiple states. All network segments
are accessable from the corporate location
reducing or eliminating the travel time anc
cost.
Corporate
IT Network Managers
We've been told that Using remTEK Administrator is like doubling your avaiable
IT staff. With the monitoring, patch management, backup and other network managementsystems
many task that used to be a hands on task can now be performed remotely.
Eg: Some Windows Server functions can only be performed from the local console
requiring a technician to be onsite. Terminal
Services will not work in this case. Our
connection methods allow your tech to be
viewed as a local console connection.
IT
Support Companies
If your business is suppoprting client networks then you'll love the Corp or
Administrator versions. We
have many companies that use remTEK to support thier clients. It allows the
provider to offer reduced rate support packages by eliminating travel. It also
increases the market area that a provider can cover and provides more services
to offer thier customer.
Eg: Now you can offer Managed Services such as real time monitoring, patch management,
disaster recovery, offsite backup, Manages
Endpoint Security, .
and many other Managed services.
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Accountants
Accountants have always had to work with many versions of accounting softwares.
Each accountant has to maintain the software and then has to find a way to
obtain the latest versions of the customers database for review. When the
acocunt is done the corretced database has to be reimported back into the
customers
software. This can lead to file version confusion, system inavailability,
and creates a delay in accounting accuracy.
Solution: Accountants using our services now use remTEK Corporate to log into the customers
PC and works directly from the customers software.
This eliminates the need for additional
software purchases and musical database files.
When the acountant logs in he sees a list of
all of his customers and simply clicks
the PC he wishes to log into.
Medical Community
Doctors typically practice in many places at once. They pull shifts at the hospital,
work at the clinic, and then work at thier private practice. We currently have
doctors using remTEK to remote into specific location to read exrays, charts,
and record patient notes. RemTEKs firewall friendly access can usually work
through a hospitals tight security when other remote technologies fail. And
it's completely
HIPAA Compliant.
Software Vendors
Software vendors for years have used PC ANywhere to remotely support thier software
at the customers site. PC Anywhere requires firewall configuration and software
license for both the host and remote machines.
Solution: Vendors
of any type of products that need to access a remote PC or server for support
can use remTEK single or corporate. The vendor would log into our system and
see a list of clients to connect to. One click and the connection is made.
Files can be transfered to the remote PC and its completely secure. In many
cases the vendors are providing remTEK as a complementary service and building
the service cost into thier contracts to cover the cost.
Standard
Users
Standard users use the single user product to access home PCs from work or work
PCs from home or from anywhere. Its cheaper than GoToMyPC and it has less connectivity
issues than many other products. |
